2016: It’s (still) all About a Personable Customer Experience

Posted Monday, February 15, 2016

Build-A-Bear personal shopping experience
Build-A-Bear personal shopping experience

Delivering a Personal Shopping Experience will Make or Break Brick-and-Mortar Retailers in 2016 and Beyond

This was one of the more prominent topics at NRF's (National Retail Federation) Annual Convention & Expo (nicknamed “Retail’s Big Show”)  that took place the second week of January in New York City. The Expo welcomed approximately 35,000 retail industry professionals from around the world to see and experience all things retail including innovative ideas and insights from peers, partners and competitors.

In todays’ retail climate, consumers are more informed, connected, empowered, and distracted than ever before. Davide Savenije, Senior Editor, Retail Dive said “The biggest takeaway for me is that retail is in the middle of the biggest transformation in its history. Driven by a combination of pressures including e-commerce and new consumer shopping habits, large, traditional brick-and-mortar retailers are facing an increasingly competitive

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Tags: customer experience , KDM POP Solutions Group , NRF , store profiling

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QSR Retail Design Trends Compete with Fast-Casual

Posted Monday, February 01, 2016

Arby's new store design:
Arby's new store design: "deli-inspired deliciousness"

In case you haven’t noticed, several major fast-food restaurant chains have undergone, or are undergoing, fancy transformations in the design of their retail environments- inside and out. McDonald’s, KFC, Wendy’s Arby’s, Chick-fil-A and others, are hardly recognizable these days. And, that’s a good thing.

Cheap, fast-food is no longer the lure that it once was. Today’s consumers not only want healthier, fresher food options, but they want an elevated dining experience - or, at least the impression of one. Fast-food restaurants, technically called Quick-Service Restaurants or QSRs, are meeting these demands to remain competitive with the rapidly growing fast-casual concept (think Chipotle and Panera). QSRs are refreshing, remodeling, or rebuilding their stores to incorporate a more upscale, sleek, modern dining experience that includes comfortable seating, flat-screen TVs and even fireplaces.

Blurred lines between fast-food and fast-casual

According to

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Tags: food service , KDM Retail , Quick Serve Restaurant

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