Family-owned Approach to Customer Service
There are few operations that understand customer service better than the mom and pop stores of decades ago. The relationships those companies formed with their customers went beyond business to friendships. As a second-generation, family-owned company, KDM continues to operate with that same mentality.
Through expansions and growth, the company now boasts 300 employees – each one conditioned to make decisions that put the customer first.
KDM is a marriage between big company capabilities and small business-style relationship building. Our customers – marketing agencies, consumer packaged goods manufacturers, retail stores, brand marketers and print brokers – appreciate getting big business results without the hassle of a corporate bureaucracy.
KDM Offers Expert Guidance for Your Project
At KDM, we take a consultative approach to our relationships. You don’t need a sales person; you need an expert.
Our goal is to guide you through the process, giving you timely estimates, substrate options, design consultation and other valuable services that make it easy to execute your projects. Working with project managers and applying decades of experience, our sales and project teams guide your project smoothly from start to finish.
The production team sets to work to deliver a truly superior product. Recognizing the importance of your brand and the experience your customer has with it, KDM applies the strictest quality standards to every project. From press operators in our print division to skilled cabinet makers in our retail division, each KDM employee recognizes and respects the role he or she plays in the final product.
Finally, the fulfillment team packs and ships your point-of-purchase marketing campaign, or the retail installation team arrives at your location to finish off your compelling environment. These team members are distinctly aware that their work touches the customer directly. They are evaluated based on their responsiveness to customers’ needs and attention to detail.
KDM Uses Strategic Decisions to Bring Value to Our Customers
Where will KDM go in the future? What are the right investments to make moving forward? When our leadership team considers these questions, they do so with the customer in mind. No venture is undertaken unless it can offer value to you. No piece of equipment is purchased unless it enhances our capabilities to serve you and stay ahead of your needs. No training is conducted unless the customers’ standards and needs are at the center of it.
KDM’s history of investment in equipment and acquisition of other companies demonstrates our desire to provide customers with more services – moving closer to a single-source, turnkey solution for all of your point-of-purchase needs. Regardless of economic conditions, KDM believes in the power of these investments to provide our customers with greater value.
Our latest innovation, INTELLITRAK, is driven by customer demand. Retail marketers wanted it to be easier to order their materials. We listened and went a step further. INTELLITRAK provides an online ordering tool that also includes custom dashboards and reports that allow our customers to monitor their results and see the ROI of their campaigns.